Frequently Asked Questions

We have grouped all the questions that we used to received from our valuable visitors and customers and added them here. If you have further questions and they aren’t in this page, please don’t hesitate to contact us and we will provide you the support as soon as possible.

We use the most common and fastest shipping methods available at best price. (EMS) Express via Israeli post.

Duration depends on shipping method selected. You could receive your package from one week to 4 weeks time. Track your order by visiting this link.

Yes, we ship worldwide.

Payments can be made using Visa, MasterCard, Discover Card, American Express, PayPal, or call us for other payment options if needed.

Your credit card will not be charged until your order ships. Orders placed after 12:00 pm Holy Land Time will ship within 2 business days. (Monday through Friday). We will send a confirmation email as soon as the order ships. Occasionally, some of our products may be out of stock at the time of your order, in which case, we won’t charge your credit card until they ship from our warehouse. Please note: We do ship orders on weekends or holidays if requested and if shipping company is available as we are always open 365 days a year from 8:00 am until at least 5:00 pm

Absolutely! At, we understand some folks are still a little nervous about ordering online. With that in mind, we have made a variety of ordering options available to our customers. You can order any of the products you find online at by phone or email. We will be happy to process your order just as quickly as we’d process an online order. Our phone lines are open Monday-Friday 8:00 am-5:00 pm holy Land time You can call customer service at:

Toll Free: 1-877-777-8727

Or e-mail at: [email protected]

or chat with our agents online.

No. You can checkout your order as a visitor.

You need to contact us at our customer service:

Toll Free: 1-877-777-8727 or email us at [email protected] o chat with us on out easy online chat integrated in the website.

Please read our Return Policy.

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